Privacy Policy

CopperFlow (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you use our website, platform, or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and other information you provide during sign-up or when using our services.

  • Usage Data: IP address, browser type, operating system, device details, pages visited, and activity logs.

  • Cookies & Tracking: We use cookies and similar technologies to enhance your experience, remember preferences, and analyze site usage.

2. How We Use Your Information

We use the information we collect to:

  • Deliver, maintain, and improve our payment services
  • Process transactions securely
  • Communicate with you regarding your account or support requests
  • Monitor performance and enhance platform functionality
  • Detect, prevent, and address fraud or security issues
  • Comply with applicable laws and regulations

3. How We Share Your Information

We never sell your personal data. However, we may share information in the following cases:

  • With service providers (e.g., hosting providers, payment processors) who support our platform
  • With legal authorities if required by law or to protect our rights
  • With third-party partners but only when you grant explicit consent (e.g., integrations or add-ons you enable)

4. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide services and maintain your account
  • Fulfill legal or regulatory obligations
  • Resolve disputes and enforce agreements

You may request account deletion or data removal at any time by contacting us.

5. Your Rights

Depending on your location (e.g., EU under GDPR, California under CCPA), you may have the right to:

  • Access and review your personal data
  • Request corrections or updates to your information
  • Request deletion of your data
  • Restrict or object to certain data uses (such as marketing communications)
  • File a complaint with your local data protection authority

6. Data Security

We use industry-standard security measures, including SSL encryption, firewalls, and strict access controls, to protect your information. While we strive to safeguard your data, no system can guarantee 100% security.

7. Cookies & Tracking

CopperFlow uses cookies to:

  • Store preferences and personalize your experience
  • Monitor website traffic and analytics
  • Support core functionality of the platform

You can control or disable cookies through your browser settings.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from minors. If you believe we have collected such information, please contact us immediately.

9. Updates to This Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email or post a notice on our website. Please review this page regularly to stay informed.